Pim
Get Pim free
Plain language up top, full terms below

Terms of Service

The rules of the road. Read the summary first; the full terms are below it.

Pim Terms of Service

NOTICE: This document is an AI-drafted template based on free public templates and standard industry practice. It is NOT legal advice. Eric Erickson should have a licensed attorney review this before relying on it for any material legal matter. Recommended review trigger: revenue >$10K/year, first user complaint, first enterprise customer, first EU customer.

Effective date: May 26, 2026 Last updated: May 26, 2026 (DMCA contact + Provider contact moved to custom-domain mailboxes; version 2026-05-26-v4) Provider: Eric Erickson, sole proprietor doing business as "Pim" ("Pim", "we", "us", "our", or "Provider") Contact: hello@trypim.com (general) · support@trypim.com (account / billing) · privacy@trypim.com (privacy and data requests) · dmca@trypim.com (copyright notices) · security@trypim.com (vulnerability reports)

READ-FIRST SUMMARY (does not replace the full Terms): These Terms include a binding individual-arbitration agreement, class action waiver, mass action waiver, jury trial waiver, one-year statute of limitations, damages cap, broad disclaimer of warranties, broad user indemnification, errors and omissions waiver (Section 10A), specific risk allocations (Section 10B), no-equitable-relief-against-Provider clause, and a 30-day right to opt out of arbitration. By installing or using Pim you agree to all of these. See Section 14 for full dispute resolution and Section 14.4 for how to opt out of arbitration. Sections in CAPITALS are important.

1. Acceptance of these Terms

1.1. How acceptance happens

Acceptance happens in two ways, either of which is sufficient: (a) Installation of the Pim Chrome extension from the Chrome Web Store, where the listing description explicitly states that installation constitutes acceptance of these Terms; (b) Signing into Pim with your Google account on first launch, after seeing the notice "By signing in you agree to our Terms and Privacy" with conspicuous links to these Terms and to the Privacy Policy.

We log the date and Terms version of acceptance as part of your per-install record in your browser's local storage.

Passive uninstall before sign-in does not constitute acceptance. Continued use after a material Terms update, after notice via the in-extension update banner, constitutes acceptance of the updated Terms.

By accepting, you affirmatively agree to: the arbitration agreement in Section 14, the class waiver in Section 14.3, the limitation of liability in Section 10, the errors and omissions waiver in Section 10A, the specific risk allocations in Section 10B, the indemnification in Section 11, and the survival and reformation clauses in Sections 18 and 19.

1.2. Eligibility

You must be at least 13 years old to use Pim. If you are between 13 and the age of majority in your jurisdiction, you confirm that a parent or legal guardian has reviewed and agreed to these Terms on your behalf and accepts joint responsibility for your use.

You represent and warrant that (a) you are not located in a US-embargoed country (currently Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine), (b) you are not on any US-government denied-party list, and (c) you have the legal capacity to enter into a binding contract.

2. The Service

Pim is a browser extension that helps you organize, clean, and unsubscribe from your Gmail inbox. Pim runs entirely on your device. See the Privacy Policy for a full description of what Pim does with data.

Pim provides:

  • Free tier: basic inbox cleaning, archive, trash, and unsubscribe.
  • Pro tier: Mailtender (staged tidy-ups) and File Manager (attachment surfacing). File Manager supports two save destinations for your attachments: a local zip download (default) and an optional upload to your own Google Drive. The Drive path requires you to grant Pim the additional drive.file Google scope, which only allows Pim to see and modify files Pim itself creates; Pim cannot see your other Drive content.
  • Pro+ / Max tier: PDF tools (merge, compress) and additional advanced features.

Tiers, prices, and features may change at our sole discretion. We will give reasonable notice in-product before any material change that adversely affects a paid subscriber's then-current paid period.

3. Account, authentication, and Google permissions

Pim authenticates you through your Google account using OAuth 2.0 with the gmail.modify scope (and, only if you opt in to the "Save to Google Drive" destination in File Manager, the additional drive.file scope). By signing in, you authorize Pim to perform the actions described in the Privacy Policy on your behalf.

You may revoke Pim's access at any time by logging out of Pim, uninstalling the extension, or revoking access at https://myaccount.google.com/permissions.

You are responsible for keeping your Google account secure. Pim is not responsible for actions taken by anyone who gains access to your Google account, regardless of cause.

4. Subscriptions and billing

Subscriptions are billed by ExtensionPay (Etinos LLC) using Stripe as the payment processor. We never see or store your payment card data.

4.1. Billing cycle

Pro and Max subscriptions are billed monthly in advance, on a recurring basis, until you cancel.

4.2. Cancellation

You may cancel at any time through the ExtensionPay billing portal accessible from inside the extension. Cancellation takes effect at the end of the current billing period; you retain Pro features through that period.

4.3. Refunds

See refund-policy.md. The short version: 14-day money-back guarantee on your first paid month; case-by-case pro-rata after that. The refund policy is the sole exclusive contractual refund mechanism; chargebacks initiated without first contacting us are addressed in Section 12.

4.4. Price changes

If we change prices, we will notify existing subscribers at least 30 days in advance. Your existing rate continues through the next billing cycle after notice. Continuing your subscription after the notice period acts as your acceptance of the new price.

4.5. Taxes

Prices shown do not include applicable taxes (sales tax, VAT, GST). If applicable, taxes will be calculated and added by ExtensionPay or Stripe based on your billing address.

5. Acceptable use

You agree not to:

  • Use Pim to access Gmail accounts that are not yours, or that you do not have express written permission to access.
  • Use Pim to send, store, or process content that is illegal in your jurisdiction.
  • Use Pim to harass, threaten, or harm any person.
  • Reverse-engineer, decompile, or disassemble the Pim extension code, except to the extent permitted by applicable law.
  • Use Pim to circumvent Gmail's terms of service, rate limits, or anti-spam protections.
  • Resell, sublicense, or redistribute Pim or any access to it without our written permission.
  • Use Pim in any way that infringes on the intellectual property rights of any third party.
  • Use Pim to scrape competitor mail systems, build a competing product, or train a third-party machine-learning model.
  • Tamper with, modify, or circumvent the on-device entitlement check, license verification, or feature gate.

See acceptable-use.md for the full Acceptable Use Policy.

6. Intellectual property

6.1. Our IP

Pim and all related software, branding, content, and documentation are the property of Eric Erickson. These Terms grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Service for your personal or internal-business use, in accordance with these Terms and the EULA. All rights not expressly granted are reserved. No title to, or ownership of, any portion of the Service is transferred to you under these Terms.

6.2. Feedback license (perpetual, royalty-free, worldwide)

Any feedback, bug reports, suggestions, ideas, feature requests, or other information you provide to us about Pim (collectively, "Feedback") is non-confidential, non-proprietary, and irrevocably assigned to Pim. You grant Pim a perpetual, irrevocable, worldwide, royalty-free, fully paid, transferable, sublicensable, non-exclusive right and license to use, reproduce, modify, distribute, prepare derivative works of, display, perform, sell, and otherwise exploit the Feedback in any form and for any purpose, with no obligation of attribution, compensation, or notice to you. To the extent any rights in the Feedback cannot be assigned, you grant the foregoing license.

6.3. Your representations regarding your data

You represent and warrant that (a) you have all rights necessary to use Pim to process the Gmail data you authorize it to access, (b) your use of Pim and your data does not violate any third-party rights or any applicable law, and (c) the email accounts you connect to Pim are accounts that you own or are authorized in writing by the owner to manage.

7. Your content

Your Gmail data is yours. Pim does not claim any ownership of your email. We do not host, store, or transmit your email content (except as described in the Privacy Policy). Your relationship with Google governs your Gmail data.

8. Privacy

See the Privacy Policy for how Pim handles data.

9. DISCLAIMER OF WARRANTIES

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND DEFECTS, WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PIM AND ITS PROVIDER DISCLAIM ALL WARRANTIES INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF:

  • MERCHANTABILITY
  • FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • TITLE
  • QUIET ENJOYMENT
  • ACCURACY, COMPLETENESS, OR CURRENTNESS OF DATA
  • UNINTERRUPTED, ERROR-FREE, OR SECURE OPERATION
  • ABSENCE OF VIRUSES, MALWARE, BUGS, OR OTHER HARMFUL COMPONENTS
  • ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE PRACTICE

We do not warrant that (a) the Service will meet your requirements, (b) operation of the Service will be uninterrupted, timely, secure, or error-free, (c) the results obtained from the use of the Service will be accurate or reliable, (d) any errors in the Service will be corrected, or (e) the Service will be free of harmful components.

9.1. AI-assisted features disclaimer

Pim's classification, scoring, and clean-up suggestions are produced by on-device AI models (including the on-device "Nano" classifier and the on-device embedding model). These features are AI-assisted, not guaranteed. AI models can mis-classify, hallucinate, miss content, or behave unpredictably. You remain solely responsible for reviewing Pim's selections before confirming destructive actions (archive, trash, unsubscribe).

9.2. No security guarantee

PIM DOES NOT GUARANTEE DETECTION OF PHISHING, SPAM, SCAM, FRAUDULENT, OR MALICIOUS EMAIL. Pim is a productivity tool, not a security tool. You remain solely responsible for evaluating the legitimacy of any email and for any decision to click, reply, forward, pay, or otherwise act on email content. Pim's surface-level categorization should not be relied upon as a security determination.

9.3. Beta and experimental features

Features labeled "beta," "experimental," "preview," or "alpha" are provided on a best-efforts basis without warranty of any kind, even relative to non-beta features. We may modify or remove beta features at any time without notice.

9.4. Data recovery limits

You acknowledge that Pim acts on your Gmail data based on your instructions, and that you are responsible for reviewing your selections before confirming actions. Pim provides an Undo feature but cannot recover messages permanently deleted by Google after the 30-day Trash retention period.

9.5. Consumer carve-out

Some jurisdictions do not allow the exclusion of certain implied warranties, so some of these disclaimers may not apply to you. In those jurisdictions, our warranties are limited to the minimum scope permitted by applicable law and last only for the minimum time permitted by applicable law (in California, sixty (60) days from the date of your initial paid subscription, where applicable).

10. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

10.1. Excluded categories of damages

PIM AND ITS PROVIDER, AGENTS, CONTRACTORS, SUCCESSORS, AND ASSIGNS SHALL NOT BE LIABLE FOR ANY:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES
  • PUNITIVE DAMAGES
  • LOSS OF PROFITS OR REVENUES
  • LOSS OF DATA, EMAIL, OR FILES
  • LOSS OF USE OR LOSS OF BUSINESS OPPORTUNITY
  • LOSS OF GOODWILL OR REPUTATION
  • COST OF SUBSTITUTE GOODS OR SERVICES
  • ANY OTHER INTANGIBLE LOSSES

regardless of the theory of liability (contract, tort including negligence, statute, strict liability, or otherwise) and regardless of whether Pim has been advised of the possibility of such damages.

10.2. Aggregate cap

THE TOTAL AGGREGATE LIABILITY OF PIM AND ITS PROVIDER FOR ALL CLAIMS RELATING TO THE SERVICE, IN ALL CIRCUMSTANCES AND IN AGGREGATE OVER ALL CLAIMS, IS LIMITED TO THE GREATER OF: (i) THE AMOUNT YOU HAVE PAID TO PIM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (ii) ONE HUNDRED US DOLLARS ($100). THIS CAP APPLIES INDIVIDUALLY AND IN AGGREGATE.

10.3. Causes outside our control

PIM IS NOT LIABLE FOR ANY LOSS OR DAMAGE RESULTING FROM (i) ACTIONS YOU INSTRUCTED PIM TO PERFORM, (ii) GOOGLE'S OWN ACTIONS, OUTAGES, OR POLICIES (INCLUDING GMAIL API CHANGES, RATE LIMITING, ACCOUNT SUSPENSION, OR DATA POLICY CHANGES), (iii) THIRD-PARTY SERVICE PROVIDER ACTIONS OR OUTAGES (EXTENSIONPAY, STRIPE, HUGGING FACE, CLOUDFLARE / JSDELIVR, CHROME WEB STORE, BROWSER VENDORS), (iv) AI MODEL DEPRECATION OR REMOVAL BY UPSTREAM HOSTS, (v) FAILURES OF YOUR DEVICE, BROWSER, OR INTERNET CONNECTION, OR (vi) ANY OTHER CAUSE OUTSIDE PIM'S REASONABLE CONTROL.

10.4. California Civil Code Section 1668 carve-out (mandatory)

Notwithstanding the foregoing, nothing in this Section 10 shall be construed to limit liability for: (a) fraud or fraudulent inducement, (b) willful injury to the person or property of another, (c) violation of law, (d) gross negligence, or (e) any other liability that California Civil Code Section 1668 forbids contracting away. To the extent any provision of this Section 10 would attempt such a release in violation of Section 1668, that provision is reformed under Section 19 to the maximum scope permitted by law and is otherwise inoperative as to that claim only.

10.5. Consumer carve-out

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of these limitations may not apply to you. In those jurisdictions, our liability is limited to the minimum scope permitted by applicable law. In no event will our liability exceed the cap in Section 10.2 except where applicable law forbids that cap.

10.6. Essential basis

The limitations of liability in this Section 10 are an essential basis of the bargain between you and us. The Service is provided on the foregoing economic terms in reliance on these limitations.

10A. Errors and Omissions Waiver / Assumption of Risk

The plain English version: Pim is an AI assistant. It is very good at what it does, and it will sometimes get things wrong. By installing or using Pim, you are agreeing that you will review what Pim suggests before acting, and that any consequence of using Pim is on you, not on Pim or its creator. This is the deal. If you are not comfortable with that, do not install Pim.

BY INSTALLING, ENABLING, OR USING PIM, YOU EXPRESSLY AGREE TO THE FOLLOWING. This section is a material part of the bargain and is enforceable to the maximum extent permitted by California law.

(a) You assume all risk. You knowingly and voluntarily assume all risk of any errors, omissions, inaccuracies, misclassifications, missed messages, mislabeled messages, missorted messages, delayed actions, failed actions, AI-generated incorrect verdicts, or any other defect or imperfection in the Service. The Service is AI-assisted software; it can and will make mistakes. You alone are responsible for reviewing the Service's suggestions and confirming any action before it is taken.

(b) You waive errors and omissions claims. To the maximum extent permitted by applicable law, you irrevocably waive, release, and discharge Eric Erickson (doing business as Pim) from any and all claims, demands, causes of action, damages, costs, and expenses arising from or relating to any error, omission, inaccuracy, mistake, software defect, AI misclassification, or professional negligence in the design, development, operation, or delivery of the Service. This is an express errors and omissions waiver and an express professional negligence waiver.

(c) You take the liability on yourself. You agree that you, not Eric Erickson, bear all liability for any consequence of your use of the Service, including but not limited to consequences from acting on Pim's suggestions, from messages Pim labeled, trashed, unsubscribed, summarized, or surfaced, and from any decision you made informed by Pim's output.

(d) No reliance. You acknowledge that you have not relied on any representation, warranty, or statement not expressly set out in these Terms. You acknowledge that Pim's classifications, summaries, sender verdicts, and any other AI output are informational only and do not constitute professional, legal, financial, medical, or other expert advice.

(e) Required carve-out for enforceability. Under California Civil Code Section 1668, this waiver does not and cannot apply to liability arising from (i) fraud, (ii) willful injury to person or property, (iii) violation of law, or (iv) other liability that California law expressly forbids waiving. This carve-out exists so the remainder of this Section 10A is fully enforceable; it does not narrow the waiver beyond what California law requires. All other liability is waived to the maximum extent permitted.

(f) Clear and conspicuous acceptance. You acknowledge that this Section 10A was presented to you in plain English, in bold, with a clear heading, before you installed or used the Service, and that your installation or continued use constitutes knowing and voluntary acceptance of the waiver and assumption of risk set out above. This Section is severable from the rest of these Terms; if any part of it is held unenforceable, the remainder remains in full force.

10B. Specific Risk Allocations and Third-Party Disclaimer

The plain English version: Pim runs inside Chrome and talks to Gmail. We do not control Chrome, we do not control Gmail, we do not control your other extensions, we do not control your AI model, we do not control your network, we do not control Google's account decisions, and we do not control what you choose to do with Pim's suggestions. Anything that goes wrong because of those things is not on us. This section spells that out in detail so we are all on the same page.

To the maximum extent permitted by applicable law, Pim and Eric Erickson are not responsible or liable for, and you irrevocably waive any claim arising from, any of the following:

(a) Other Chrome extensions. Conflicts, interference, slowdowns, crashes, data corruption, security issues, permission collisions, message interception, DOM manipulation, or any other harm caused in whole or in part by any other browser extension, userscript, browser add-on, content script, or third-party software you have installed. You are solely responsible for the extensions you choose to install alongside Pim.

(b) The Chrome browser and Manifest V3 platform. Bugs, updates, deprecations, policy changes, security model changes, sandbox changes, permission changes, or any other change to the Chrome browser or the WebExtension platform that affects Pim's operation.

(c) Gmail and Google services. Outages, API changes, rate limits, OAuth scope changes, account suspensions, account terminations, data retention policy changes, Trash retention windows, label behavior changes, mail delivery delays, message loss, or any other action or inaction by Google. You acknowledge that Google may at any time change, restrict, suspend, or terminate your access to Gmail or to Pim's use of Gmail, and that this is outside Pim's control.

(d) The on-device AI model (Gemini Nano) and any fallback AI. Inaccurate, biased, hallucinated, missing, delayed, or otherwise incorrect AI output. AI is probabilistic, not deterministic, and Pim makes no guarantee that any AI classification, summary, sender verdict, or label is correct.

(e) Phishing, scams, malware, spam, and account compromise. Pim is not a security product. Pim does not detect or block phishing, spear-phishing, business email compromise, malware attachments, credential-harvesting links, social engineering, romance scams, financial fraud, impersonation, ransomware, or any other malicious email content. You are solely responsible for evaluating the safety of any message and for the security of your Google Account. Use a separate security and antivirus product. If a malicious message is in your inbox, Pim is not liable for it being there, being unread, being read, being labeled, being trashed, or being acted upon by you.

(f) Important or time-sensitive messages. Pim is not liable if you miss a flight, a job offer, a legal notice, a court summons, a tax notice, a medical result, a financial deadline, a contract deadline, a school deadline, a government notice, or any other important or time-sensitive message, for any reason, including because Pim labeled, sorted, summarized, or trashed it incorrectly, or because Pim did not surface it.

(g) Your instructions to Pim. Any consequence of an action Pim performed because you instructed it to (clicking confirm, accepting a suggestion, enabling an automation, granting a permission, choosing a sender verdict, or any other affirmative action by you).

(h) Reliance on Pim's output. Pim's summaries, verdicts, classifications, and suggestions are informational only. They do not constitute legal, financial, tax, medical, mental health, accounting, investment, security, immigration, employment, business, or any other professional advice. You are solely responsible for any decision you make in reliance on Pim's output, and you are urged to consult a qualified human professional for any consequential decision.

(i) Use in regulated or high-risk contexts. Pim is a consumer productivity tool. You agree not to use Pim, and Pim is not liable for any harm arising from your use of Pim, in any of the following contexts: (i) protected health information regulated by HIPAA, (ii) personally identifiable information regulated by FERPA, GLBA, COPPA, or similar statutes, (iii) attorney-client privileged communications where Pim's processing would waive privilege, (iv) classified, controlled-unclassified, or export-controlled information (ITAR, EAR, etc.), (v) any context where AI-assisted email triage would breach a fiduciary, regulatory, or contractual duty owed by you. You represent and warrant that you are not using Pim in any such context, or that you have obtained all consents and authorizations necessary.

(j) Hardware, performance, and network. CPU usage, memory usage, battery drain, thermal output, network bandwidth usage, ISP throttling, captive portal interference, VPN interference, or any other performance impact of running Pim on your device or network.

(k) Defamation, IP, and content claims arising from your email content. You represent and warrant that you have all rights, permissions, and authorizations necessary to allow Pim to process the messages in your inbox. You will defend, indemnify, and hold harmless Pim and Eric Erickson against any claim by any third party that the processing of your email content infringes their copyright, trademark, trade secret, right of publicity, right of privacy, or constitutes defamation.

(l) Children. Pim is not directed to and may not be used by anyone under 13 years of age (or the older minimum age set by your jurisdiction). If you are a parent or guardian and become aware that a child under 13 is using Pim, contact us and we will terminate that access. Pim is not liable for any use by a minor in violation of this paragraph.

(m) Government action, legal process, and force majeure. Acts of any government or regulator, court orders, subpoenas, sanctions, embargoes, blocked-persons lists, war, terrorism, civil unrest, pandemic, epidemic, public health emergency, natural disaster, internet outage, undersea cable cut, satellite failure, power outage, supply chain disruption, cyberattack on third-party infrastructure, or any other event outside Pim's reasonable control.

(n) Discontinuation, deprecation, and abandonment. Pim may at any time be modified, paused, deprecated, or discontinued, with or without notice. Pim is not liable for any loss arising from discontinuation, and continued availability is not guaranteed.

(o) Class, consolidated, mass, and representative actions. You waive any right to bring or participate in any class action, class arbitration, mass action, mass arbitration, consolidated action, or representative action against Pim or Eric Erickson, except as expressly preserved by non-waivable law (such as California Private Attorneys General Act claims, which proceed on an individual basis to the maximum extent permitted).

(p) Wiretap, eavesdrop, and electronic communication statutes. Pim processes your Gmail data only with your express OAuth-granted authorization and only on your device, and you acknowledge and agree that this processing is authorized by you for purposes of the federal Electronic Communications Privacy Act, the California Invasion of Privacy Act, and any analogous state or federal wiretap, eavesdrop, or electronic communication privacy statute. You waive any claim under such statutes against Pim or Eric Erickson arising from Pim's authorized processing of your email.

(q) Automated decision-making. Pim's classifications and verdicts are AI-generated. None of Pim's outputs are intended to produce a legal or similarly significant effect on you within the meaning of GDPR Article 22; Pim's classifications are suggestions, and you remain the decision-maker for every action (archive, trash, unsubscribe, label). For EU/UK/Swiss users specifically, you nonetheless retain the rights guaranteed by Article 22, which include the right to obtain human review of any decision, to express your viewpoint, and to contest the decision; to exercise those rights, email privacy@trypim.com with the subject "GDPR Request, Article 22" and Eric Erickson will respond personally within fifteen (15) days. For all users, your additional practical remedy is to uninstall Pim and revoke OAuth access at https://myaccount.google.com/permissions.

(r) Sub-processors and third-party services. Pim runs locally and does not use sub-processors for processing your email content. If Pim ever introduces a sub-processor, that change will be disclosed in the Privacy Policy and your continued use after disclosure constitutes acceptance.

(s) Account credential security. You are solely responsible for the security of your Google Account, your device, your operating system, your browser profile, and any password or biometric credential you use to access them. Pim is not liable for any consequence of credential compromise, including loss, theft, or unauthorized access.

(t) Accessibility. Pim makes a good faith effort to be accessible, but does not represent or warrant WCAG, ADA, or other accessibility-standard compliance. If you encounter an accessibility barrier, contact us at the email in Section 1 and we will make reasonable efforts to address it.

(u) Anything not enumerated above. This list is not exhaustive. Any other risk, harm, loss, or claim not expressly enumerated above is also disclaimed and waived to the maximum extent permitted by applicable law.

Required carve-out for enforceability. Nothing in this Section 10B purports to waive liability that California Civil Code Section 1668 forbids waiving (fraud, willful injury to person or property, or violation of law), nor any statutory consumer right that California or your home jurisdiction makes non-waivable (such as CCPA rights, GDPR rights where applicable, or PAGA representative-action rights). This carve-out exists solely so the remainder of Section 10B is enforceable; it does not narrow this Section beyond what the law requires.

11. INDEMNIFICATION (USER-TO-PROVIDER, ONE-WAY)

11.1. Your obligation

You agree to defend, indemnify, and hold harmless Eric Erickson (doing business as Pim), and his agents, contractors, successors, and assigns (collectively, the "Indemnified Parties"), from and against any and all claims, demands, actions, suits, proceedings, losses, damages, liabilities, judgments, settlements, costs, and expenses (including reasonable attorneys' fees, expert witness fees, and court costs) arising out of or relating to:

(a) Your use or misuse of the Service; (b) Your data, content, or any Gmail account you connect to the Service; (c) Your violation of these Terms, the EULA, the Acceptable Use Policy, the Privacy Policy, or the Refund Policy; (d) Your violation of any applicable law (including but not limited to data protection law, anti-spam law, anti-fraud law, export control law, and intellectual property law); (e) Your violation of any third-party right (including intellectual property, privacy, publicity, or contract rights); (f) Any allegation that your data or your use of the Service infringes, misappropriates, or violates any third party's right; or (g) Any chargeback, payment dispute, or fraud claim arising from your payment activity.

11.2. Control of defense

At our election, we may (a) assume exclusive control of the defense and settlement of any matter for which you are required to indemnify us, with counsel of our choosing, or (b) require you to defend the matter at your expense with counsel approved by us in writing (approval not unreasonably withheld). You may not settle any indemnified matter that imposes any obligation on the Indemnified Parties without our prior written consent. You will cooperate with us, at your expense, in our defense.

11.3. No mitigation requirement

Our right to indemnification is not contingent on any duty by us to mitigate damages.

12. Termination, suspension, and refusal of service

12.1. By you

You may terminate your relationship with us at any time by uninstalling the extension and canceling your subscription.

12.2. By us, at will

WE MAY SUSPEND, TERMINATE, OR REFUSE PROVISION OF THE SERVICE TO ANY USER, AT ANY TIME, FOR ANY REASON OR NO REASON, WITH OR WITHOUT NOTICE, IN OUR SOLE DISCRETION. Without limiting the foregoing, we may suspend or terminate immediately and without notice in cases of suspected fraud, violation of Section 5 (Acceptable Use), violation of applicable law, chargeback or payment dispute, or any conduct that we determine, in our sole discretion, may harm the Service, other users, third parties, or us.

12.3. No refund obligation after termination

Other than refunds owed under the Refund Policy's 14-day window, no refund is owed upon termination, suspension, or refusal of service. If we terminate without cause and outside the 14-day window, we may, in our sole discretion, offer a pro-rata credit or refund. This sentence does not create an obligation to do so.

12.4. Survival

The provisions identified in Section 18 (Survival) survive termination indefinitely.

13. Governing law

These Terms are governed by the laws of the State of California, USA, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. The Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions in Section 14. See shared/jurisdiction.md for full governing law and venue details, which is incorporated by reference.

Subject to Section 14, any claim, action, or proceeding that escapes arbitration shall be brought exclusively in the state or federal courts located in Los Angeles County, California. You and we irrevocably consent to personal jurisdiction in those courts, and irrevocably waive any defense of inconvenient forum, forum non conveniens, or improper venue.

14. Dispute resolution (binding arbitration; class waiver; opt-out)

The full iron-clad dispute resolution module from shared/jurisdiction.md Section 4 is incorporated by reference into these Terms in full. The key terms are reproduced here for visibility:

14.1. Mandatory informal pre-dispute resolution (30 days)

Before filing any arbitration or court proceeding, you must first send a written Notice of Dispute to legal@trypim.com with the subject line "Notice of Dispute," describing the nature and basis of the claim, the relief sought, and your contact information. The parties will then attempt in good faith to resolve the dispute for thirty (30) days. Filing before that period has run is grounds for dismissal without prejudice to refiling after compliance.

14.2. Mandatory binding individual arbitration

EXCEPT FOR CLAIMS THAT QUALIFY FOR SMALL CLAIMS COURT AND EXCEPT FOR THE CARVE-OUTS IN SECTION 14.7, ANY AND ALL DISPUTES ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL BE RESOLVED EXCLUSIVELY BY FINAL AND BINDING INDIVIDUAL ARBITRATION, AND NOT IN A COURT OF LAW.

Default forum: JAMS Streamlined Arbitration Rules, Los Angeles, California, before a single arbitrator. Backup forum at your written election with your arbitration demand: AAA Consumer Arbitration Rules.

14.3. CLASS, COLLECTIVE, REPRESENTATIVE, AND MASS ACTION WAIVERS

YOU AND WE EACH AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED:

  • CLASS ACTION
  • COLLECTIVE ACTION
  • CLASS ARBITRATION
  • REPRESENTATIVE ACTION
  • PRIVATE ATTORNEY GENERAL ACTION
  • MASS ARBITRATION OR COORDINATED MULTI-CLAIMANT PROCEEDING

If a court or arbitrator finds the class arbitration waiver unenforceable as to a particular claim, only that particular claim is severed and brought in court; the rest of the arbitration agreement remains in force.

14.4. 30-DAY OPT-OUT FROM ARBITRATION

You may opt out of the arbitration agreement and the class waiver by sending written notice to legal@trypim.com with the subject line "Arbitration Opt-Out" within thirty (30) days of first accepting these Terms. The notice must include your full name, your email used with the Service, and a clear statement that you wish to opt out of the arbitration agreement and class waiver. The rest of these Terms will continue to apply. If you do not send a timely opt-out, you are bound by Sections 14.1 through 14.3.

14.5. JURY TRIAL WAIVER (alternative)

If a claim is not subject to arbitration (because you opted out under Section 14.4, the claim is excluded under Section 14.7, or a court has found arbitration unenforceable for the specific claim), YOU AND WE EACH WAIVE THE RIGHT TO TRIAL BY JURY in any such action.

14.6. Confidentiality of arbitration

Except as necessary to enforce an arbitration award or as required by law, you and we agree to maintain the confidentiality of the existence, content, and result of any arbitration.

14.7. Carve-outs

The following are not subject to mandatory arbitration:

  • Small claims court (within its jurisdiction)
  • Our injunctive or equitable relief to protect IP, trade secrets, confidential information, or to enforce acceptable use
  • Claims that by law cannot be waived or compelled to arbitration (including under the EFAA for sexual assault / harassment claims (9 U.S.C. Section 402), non-waivable CCPA / GDPR / Song-Beverly rights, and certain PAGA representative claims)
  • Claims falling under the California Civil Code Section 1668 reserved categories (fraud, willful injury, violation of law, gross negligence)

14.8. Costs

Consumer filing fees are capped at the JAMS Streamlined or AAA Consumer rules amount. We will pay administrative and arbitrator fees beyond the consumer minimum, except in cases of frivolous or improper-purpose filings. Each party bears its own attorneys' fees and costs, except as provided in Sections 11 (indemnification), 17.4 (frivolous claims), or applicable statutory fee-shifting.

14.9. ONE-YEAR STATUTE OF LIMITATIONS

ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE MUST BE FILED WITHIN ONE (1) YEAR AFTER THE CLAIM ACCRUES, OR BE PERMANENTLY BARRED. The parties intend this to be enforceable under California Code of Civil Procedure Section 360.5. This one-year limitation does NOT apply to (a) any claim under the California Consumer Legal Remedies Act (Civil Code Section 1750 et seq.), which retains its statutory three-year period under California Code of Civil Procedure Section 338, (b) any claim under the California Civil Code Section 1668 reserved categories (fraud, willful injury, violation of law, gross negligence), or (c) any other claim whose statutory limitations period California law forbids shortening by contract. [ENFORCEABILITY: SPLIT] See shared/jurisdiction.md Section 4.9 for case law context.

14.10. Arbitration as essential to the bargain

You acknowledge that the arbitration agreement and class waiver in this Section 14 are an essential basis of the bargain. You agree the Service would not be offered on its current pricing terms absent this Section 14.

15. Asymmetric equitable relief

You irrevocably waive any right to seek injunctive, declaratory, specific performance, or other equitable relief against the Indemnified Parties; your sole remedy is monetary damages subject to the cap in Section 10.2. We reserve the right to seek injunctive and other equitable relief against you to prevent unauthorized use, infringement, or other irreparable harm. This asymmetry is bargained for. [ENFORCEABILITY: SPLIT] Non-waivable statutory equitable relief (e.g. certain CCPA injunctive relief, Unruh Act, Business and Professions Code 17200 representative claims) is preserved as required by law.

16. Special user notices

16.1. EU / UK / Swiss users

If you are a resident of the European Union, the United Kingdom, or Switzerland, certain consumer-protection rights apply to you regardless of these Terms. You retain your statutory right to bring proceedings before the courts of your country of residence under Article 18 of Regulation (EU) 1215/2012 (Brussels Ia) and the Unfair Contract Terms Directive (Council Directive 93/13/EEC). See gdpr-rights.md for additional rights under the GDPR.

16.2. California users

If you are a California resident, you have additional rights under the CCPA / CPRA. See ccpa-notice.md. The carve-outs in Sections 8 and 14.7 preserve any non-waivable California consumer right.

16.3. California Civil Code Section 1789.3 notice

California users may complain in writing to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210 or (916) 445-1254. This Section 1789.3 notice is included to satisfy that California Civil Code requirement.

17. Modification, notice, and fee allocation

17.1. Modification at our discretion

We may modify these Terms at any time. We will give notice of material modifications by (a) an in-product banner shown on the next launch of Pim, (b) updating the "Last updated" date at the top, and (c) where we have your email through ExtensionPay billing, email to that address. Continued use of the Service after the notice satisfies acceptance of the modifications.

17.2. Your sole remedy on disagreement

If you disagree with a modification, your sole and exclusive remedy is to stop using the Service and cancel your subscription. This is the bargain.

17.3. No fee shifting against us by default

Except as provided in Section 11 (indemnification), Section 17.4 (frivolous claims), or applicable statutory fee shifting that cannot be waived, each party shall bear its own attorneys' fees and costs in any dispute relating to these Terms or the Service.

17.4. Frivolous claims

If you bring a claim that an arbitrator or court finds to be frivolous under the standard of Federal Rule of Civil Procedure 11(b) (groundless in fact, not warranted by law, presented for an improper purpose such as harassment or unnecessary delay, or otherwise sanctionable), you shall reimburse Pim for our reasonable attorneys' fees and costs incurred in defending that claim. Failure to comply with Section 14.1 is grounds for dismissal of the claim without prejudice to refiling after compliance, but is not by itself grounds for a fee-shift unless the arbitrator or court also finds the claim frivolous under the FRCP 11(b) standard above. This provision is itself enforceable as written under California Code of Civil Procedure Section 128.7 and FRCP 11.

18. Survival

The following Sections survive any expiration or termination of these Terms indefinitely and in perpetuity: 1 (Acceptance), 5 (Acceptable Use), 6 (Intellectual Property including Feedback license), 9 (Disclaimer of Warranties), 10 (Limitation of Liability), 10A (Errors and Omissions Waiver / Assumption of Risk), 10B (Specific Risk Allocations and Third-Party Disclaimer), 11 (Indemnification), 12.3 (No refund obligation), 13 (Governing Law), 14 (Dispute Resolution and Arbitration), 15 (Asymmetric Equitable Relief), 17 (Modification and Fee Allocation), 18 (this Section), 19 (Severability and Reformation), 20 (Force Majeure), and 21 (Miscellaneous).

19. Severability and reformation

19.1. Severability

If any provision of these Terms is found by an arbitrator or court of competent jurisdiction to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected. The unenforceable provision shall be severed.

19.2. Reformation

Where any provision is found overbroad or partially unenforceable, the parties expressly instruct the arbitrator or court to REFORM that provision to the minimum extent necessary to render it enforceable and to give effect to the parties' intent, rather than to void the provision entirely. This reformation instruction is itself a material term of these Terms.

19.3. Carve-back for class waiver

If the class waiver in Section 14.3 is found unenforceable as to a specific claim or class of claims, only that specific claim or class shall proceed in court; the remainder of the arbitration agreement remains in full force as to all other claims.

20. Force majeure

Neither party is liable for any failure or delay in performance under these Terms (other than payment obligations already accrued) due to causes beyond its reasonable control, including without limitation: acts of God; natural disasters; pandemics or epidemics; government action, order, embargo, or law; civil unrest, riot, terrorism, sabotage, or war; cyberattacks, denial-of-service attacks, ransomware, or other unauthorized intrusions; outages of the public internet, electricity grid, or telecommunications networks; outages, deprecation, removal, or rate-limiting of third-party services on which the Service depends (including the Gmail API, the Chrome Web Store, OpenRouter, Hugging Face, jsdelivr, ExtensionPay, Stripe, browser vendors); deprecation or removal of upstream AI models; supply chain disruptions; and labor disputes. The affected party will use reasonable efforts to mitigate the impact and to resume performance.

21. Miscellaneous

21.1. Entire agreement

These Terms, together with the Privacy Policy, EULA, Refund Policy, Acceptable Use Policy, and the shared/jurisdiction.md iron-clad module, constitute the entire agreement between you and Pim and supersede all prior or contemporaneous communications and proposals (oral or written).

21.2. No waiver

Failure to enforce any provision is not a waiver of that provision. No course of conduct will be deemed to modify these Terms.

21.3. No assignment by you; assignment by us

You may not assign these Terms or any rights or obligations under them without our prior written consent. Any attempted assignment in violation of this Section is void. We may assign these Terms to a successor in connection with a merger, acquisition, sale of substantially all assets, restructuring, or operation of law, without notice and without consent.

21.4. No third-party beneficiaries

These Terms do not create any third-party beneficiary rights. Without limiting the foregoing, no person who is not a party to these Terms is intended to have any rights under them.

21.5. Independent contractors

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

21.6. Notices to us

Notices to us must be in writing, sent to legal@trypim.com (general / arbitration / dispute notices), dmca@trypim.com (DMCA), privacy@trypim.com (GDPR / Article 22), or security@trypim.com (vulnerability reports), each with the relevant subject line specified in the relevant Section. Notice is effective on delivery.

21.7. Notices to you

Notices to you may be given by (a) in-product banner shown on next launch, (b) email to the address you used with the Service (typically the ExtensionPay billing email), or (c) an update to these Terms with notice under Section 17.1. Notice is effective on the earliest of those.

21.8. Headings

Section headings are for convenience only and do not affect interpretation.

21.9. Construction

The parties have had a fair opportunity to review these Terms; the rule of contra proferentem (interpretation against the drafter) shall not apply.

21.10. Electronic communications

You consent to receive communications from us electronically. Electronic communications satisfy any legal requirement that communications be in writing.

21.11. Non-disparagement (limited, with anti-SLAPP carve-out)

You agree not to publish or cause to be published any statement about Pim or its Provider that you know to be false and that you intend to cause material reputational harm. This Section is limited to actionable defamation under California law and is not intended to, and shall not be construed to, restrict any of the following, which are expressly carved out and preserved:

  • Honest reviews, criticism, comparison, or commentary about the Service
  • Statements that are true or substantially true
  • Statements that are non-actionable opinion, hyperbole, or rhetorical hyperbole
  • Statements protected by the First Amendment, the California Constitution Article I Section 2, or any applicable speech-protective statute
  • Statements protected by California Code of Civil Procedure Section 425.16 (the anti-SLAPP statute), including statements made in a public forum on an issue of public interest
  • Statements made to a regulator, court, attorney, or law enforcement agency
  • Statements made under whistleblower protections (state or federal)
  • Statements made in good faith to platforms (App stores, Chrome Web Store) reporting product or policy violations

NOTHING IN THIS SECTION SHALL BE CONSTRUED TO WAIVE OR LIMIT ANY ANTI-SLAPP RIGHT OR DEFENSE OF EITHER PARTY. If we ever assert this Section against you and it would be subject to an anti-SLAPP motion, we agree the anti-SLAPP statute applies in full to that assertion.

This Section is drafted to comply with California Civil Code Section 1670.8, which makes void any contract provision that waives a consumer's right to make truthful statements about a business. Nothing in this Section restricts truthful statements.

[ENFORCEABILITY: SPLIT] Non-disparagement clauses are heavily disfavored in California consumer contracts when they suppress honest reviews. Attorney review is advised before relying on this Section.

22. Contact

Eric Erickson, legal@trypim.com (with subject-specific routing as noted above).

  • Notice of Dispute: subject line "Notice of Dispute"
  • Arbitration Opt-Out: subject line "Arbitration Opt-Out"
  • Refund request: subject line "Pim refund request"
  • Privacy rights request: subject line "Privacy Rights Request"
  • DMCA notice: subject line "DMCA Notice", served on Designated Agent (see Section 23)

23. DMCA designated agent and counter-notice

For copyright takedown notices under 17 U.S.C. Section 512, the Designated Agent is:

Eric Erickson, dmca@trypim.com (subject: "DMCA Notice") Mailing address: c/o Eric Erickson, [DMCA_ADDRESS_PLACEHOLDER — see launch checklist; Eric will choose between (1) the Area 91 Studio business address co-owned with Quincy, or (2) a trusted third-party address with explicit permission, or (3) email-only contact, prior to first CWS submit]. Until a postal address is set, the designated agent contact is the email above; users requiring a postal address for service may request it and it will be furnished within 5 business days. 17 U.S.C. Section 512(c)(2) requires the designated agent's address to be both registered with the U.S. Copyright Office and made accessible through the service; this Section is structured to meet that posting requirement once the address is set.

A valid notice under 17 U.S.C. Section 512(c)(3) must include: (a) a signature of the copyright owner or authorized agent, (b) identification of the copyrighted work, (c) identification of the allegedly infringing material and its location, (d) reasonably sufficient contact information, (e) a statement of good-faith belief that the use is not authorized, and (f) a statement, under penalty of perjury, that the information is accurate and that the complainant is authorized to act.

The counter-notice procedure under 17 U.S.C. Section 512(g)(3) is available; a counter-notice must include: (a) signature, (b) identification of the removed material and its location before removal, (c) a statement under penalty of perjury of good-faith belief the material was removed by mistake or misidentification, (d) the user's name, address, and phone number, and (e) consent to the jurisdiction of the federal court in Los Angeles County, California, and to acceptance of service of process from the complainant.

We will register the Designated Agent with the U.S. Copyright Office at https://www.copyright.gov/dmca-directory/ once the Service has its own public website.

Attribution

Drafted using structural patterns from:

  • Cooley GO common form Terms of Service (Cooley LLP, free): https://www.cooleygo.com/documents/
  • EDPB and ICO public guidance on consumer terms
  • disclose.io coordinated disclosure framing (security and DMCA cross-reference)
  • EFF and Public Citizen public-domain guidance on consumer arbitration disclosures
  • Common SaaS ToS structure (industry standard, not copyrighted as a structure)
  • The Federal Arbitration Act 9 U.S.C. Section 1 et seq. drafting conventions

No paid service's exact wording was copy-pasted.

Drafted 2026-05-25 by JIN, Wall-E sub-agent. Iron-clad pass 2026-05-25 by JIN-2. Errors and Omissions Waiver (Section 10A) and Specific Risk Allocations (Section 10B) integrated from concurrent companion edits.